work experience
technical writer II
Apollo.io // Jul. 2024 – Present // Remote, US
– Develop and edit user guides in VS Code and Zendesk Guide
– Manage information architecture and version control in GitHub
– Collaborate cross-functionally with Product, Engineering, and Marketing
​– Adhere to team style guides for peer review and QA sessions
technical writer II
Greenhouse Software // Sept. 2022 – Jan. 2024 // Remote, US
– Wrote and edited customer support articles in Zendesk Guide
– Aligned with Product, Engineering, Design, & Marketing to support feature releases
– Compiled weekly release notes covering new features, integrations, and bug fixes
– UX writing for in-app navigation and Pendo guide prompts
technical content writer
Act-On Software, Inc. // Dec. 2021 – Sept. 2022 // Portland, OR
– Wrote and edited knowledge base articles in Zendesk Guide
– Collaborated with Product and Design teams to create user-friendly product UI copy
– Provided copywriting expertise for variety of communications projects
web content specialist
Passport Online, Inc. // Jan. 2020 – Dec. 2021 // Beaverton, OR
– Edited and published travel supplier content in Promotion Publisher CMS
– Audited consumer-facing and internal content for accuracy
– Managed site-wide COVID-19 updates
research assistant
University of Oregon // Mar. 2018 – Jun. 2019 // Eugene, OR
– Conducted research for the Director of Digital Humanities
– Uploaded rich media and wrote metadata for archival research site in Omeka
– Transcribed and digitized 19th-century documents
education
master of science, professional & technical writing
Portland State University // Sept. 2020 – Jun. 2022
– 4.0 GPA
– Courses in technical writing, UX research, info design, and content management
bachelor of arts, english & french
University of Oregon, Clark Honors College // Sept. 2015 – Jun. 2019
– 3.98 GPA, magna cum laude
– Presidential and Summit scholarships, Phi Beta Kappa membership
– 80-page honors thesis, passed with highest distinction
– Courses in English & French literature, rhetoric, translation, and digital humanities
skill sets
adobe creative cloud
InDesign, Photoshop, Acrobat
google suite
Drive, Docs, Sheets, Slides, Forms
microsoft office suite
Word, PowerPoint, Excel
content management
Zendesk, GitHub, VS Code, Figma
project management
Asana, Jira, Trello, Wrike
languages
Markdown, HTML, CSS, XML